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We want you to be 100% satisfied with your Contessa Helena purchase. If you find that you need to return an item, please review the details of our return policy below to determine if any special return conditions apply. Items may be returned within 30 days of the shipment date for a refund or replacement. No returns will be accepted without a prior return authorization - (RA). Unauthorized returns will be refused. All authorized product returns must be shipped prepaid...
Items that are Defective, Damaged or Misshipped If it is determined that the product has a material defect; or it was misshipped through our error, you will receive a refund or replacement for the item(s). If the item is damaged during shipment, you must contact the shipping contractor. Return shipping costs cannot be refunded. Merchandise must be returned with its original packing and accessories intact. To request a Return Authorization (RA) for an item, simply call or
email us with the information below. If the information is accepted,
you will be given a special return authorization code, and instructions
on returning the product. Returns will not be accepted without authorization.
RA's will expire after 14 days, and the item will not be accepted if
returned after that time frame. Please include the RA information on
the outside of the shipping package. For your protection, we require
you to send the shipment prepaid. Please be sure to keep your tracking
receipt. We cannot guarantee refunds for a return without a proof of
delivery confirmation provided by the shipper. Credits are processed
upon confirmation of the return by our shipping department and review
of the item by our RA department. For refunds, please allow up to two
billing cycles for the return credit to appear on your credit card statement.
If credit cannot be issued to your credit card, a store credit will
be issued. Thank you. For return Authorizations please contact: 1 - 800 - CONTESA (266 8372) or email us at:
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